Short answer, yes. If you have an open wire that will never send a fire alarm if the fire sprinklers go off you want to know ASAP. Sending the trouble to the CS only means that they will call you, email you, SMS you, they won't call the fire department depending on how you have your notifications set up.v1rtu0s1ty said:My question now would be, do we really want to send trouble reports to CS? Any input would be greatly appreciated.