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Unable to configure port forwarding due to panel not showing up on gateway. Can ping all day within the network and Snaplink works fine within the network. Anyone come across this?

 Have had recent issues with troubles on multiple zones. Some zones are fire and I can attribute them to ongoing construction. (Dust, paint, etc.) I had taken this system over and realized after these troubles began happening that "zone resistors" was set to NO in PC Access. In talking to tech...