New RC2000 is only a RC1000?

I just finished installing a new RC2000 to replace the one that was destroyed by lightning, and to my dismay it will not let me setup 2 stage cool, 3 stage heat. It also has no humidity display, however all markings on the box and board are clearly RC2000, and it has enough relays for all the stages.

Anyone know of some setting I could be missing that could cause these symptoms in a RC2000?

Is this possible that the factory put a RC1000 firmware on a RC2000?

This is very annoying... I am probably going to have to hot-wire the 2nd stage cool into the first until I get this resolved.

Here are some photos,notice the lack of humidity menu in setup:

The RC1000 doesn't have all the pin connectors or relays, that looks like a 2000 from the hardware.

Can you not get into the Installation Settings Menu?
That's where you tell it what type of system you have.

The menu looks wrong though, your firmware guess may be right.

Desert_AIP said:

Can you not get into the Installation Settings Menu?
That's where you tell it what type of system you have.

Click to expand...

System type is set to Heat Pump, but when I go to stages menu it won't let me go above 1 on cool and 2 on heat.

That definitely sounds like the RC-1000 firmware.

HAI tech support seems to concur.

I really didn't need this after the lightning incident.

How could this even happen, it seems amateurish, you have hardware you can detect in firmware to decide features, yet it is based on a specific flash, what about QA, jeez.

Sorry just venting, I am going to have fun trying to get a replacement I know it, after all not like I can send it back and wait a week with no thermostat...

I would request/insist on a "cross ship" because of the inconvenience.

If that doesn't work then order a second one and return the first one for a refund.

If HAI Tech Support was contacted they should have gotten the corrective action rolling right then and there in the phone or email contact.

This "appears" to be a mfg screwup and in my opinion should already have a new unit on the way to you (forget the usual go through your dealer policy etc on this one).

If there is one there are more than likely hundreds or more. You dont set up to run one unit to load firmware. You also go back and check everything if you do catch this in production. Basic 101 quality assurance. I am not saying HAI is any worse then some other mfg's as I see this elsewhere. I suspect limited resources contribute to this happening.

Mistakes happen but this should have had a VERY low chance of making it out their door and that it actually did they should have put a replacement into priority mail already trusting you to do the right thing. Its not that much risk to them but a little extra TLC on their part would have gone a long way keeping customers happy.

good luck with HAI support, i sent an RC-2000 to be reflashed because HAI tech support said it would fix my problems (missing settings e.g. Heat Anticipator). i got it back w/ supposedly updated firmware but still didn't have the missing settings. I've been trying to re-RA it for two months, and they seem to be ignoring my attempts at communication. they also flatly denied doing a cross-ship (as did AO, where i purchased it).

I'm not sure why HAI even sells both the RC1000 and RC2000. I understand the differences, but are they that different in manufacturing costs?

I had an issue with my OmniStat2 RC1000 a few months back. I had purchased it a couple of years ago; but never installed it; content with the RC-80. So it just sat a while. I installed it in the latter part of 2010. In the spring after a few months of running I noticed com errors when switching over to the AC. It was related to not seeing the temperature on remote devices (Omnitouch screens) (documented somewhere here). I went through the diagnostics with HAI support, the issues were noted and an RMA was issued. I had the old RC-80 and reinstalled it; shipped the RC1000 to HAI. I got the new one a few days later. Installed it and the same issue cropped up. I called tech support; went through the diagnostics again; with similiar results; this time HAI shipped another RC1000. I installed the newest one and it worked out of the box. The FW/HW was a bit different than the original RC1000. I then sent back the old one at my expense. Its been fine now since earlier this year.

I also have an RC2000; which is still in the box to be installed in another home in Florida. I brought it down on my last visit. I never brought additional wires to the combo thermostat and hemostat there. The ceilings in that home are vaulted with a tall attic. The issue is that I had insulation sprayed into the attic; which makes it difficult to walk around in. I do have a way to pass a wire; using one of the in wall ceiling speaker ceiling holes; but it will still be an endeavor. I am entertaining using Zigbee now instead. So for now just waiting.

Just wanted to follow up,

HAI was kind enough to send me a replacement without having to send back the current one first.

Got the new one today, swapped it out and all the proper RC2000 setting showed up and now my AC is running on all stages again.

The other one definitely just had a RC1000 firmware.

Thanks Charlie P. at HAI for your help.

Perhaps you guys might have an idea for me.  I replaced my RC80's with the 2000's in 2008.  However, I recently wondered why my lower level radient overshoots the set point.  So I pulled out my manual and went downstairs to play with the heat anticipator setting.  LOL, my stats don't have a heat anticipator setting.  What gives?  I sent a note to support and they said my 1.02c firmware level did not support it.  Wow, the RC-80s did.  Every stat you buy at Home Depot I believe has the setting.  But my HAI thermostats don't.  Any ideas?  Almost 300 dollars for a new one.  Any other way to stop the floor heat from over shooting the setpoint programmatically?  Otherwise they are nice looking stats!
 
Thanks
Guy

oakguy,
 
i had similar overshoot issues w/ my forced air gas furnace.  in my case, i appeared to suffer two problems: 1) the furnace appears to be oversized (5 ton) for my house (2200 sq ft house), and 2) the thermostat was located directly underneath the air return (which means there's a lot of airflow when the heat is running, and thus the temperature reading at the thermostat is a few degrees lower).  interestingly, the overshoot problem seemed to become worse when i added the HAI themostat, compared to my old (dumb) Robertshaw digital thermostat in the same location.  i can't tell whether my solutions will work for you, but this is what i did:
 
1.  contacted HAI support about the missing 'heat anticipator' and 'heat EEC' settings.  as i posted above, it was because my firmware was too old (1.02?) they agreed to let me send my thermostat in and update the firmware for me.  when i got it back, the firmware had indeed been updated (to 1.03?), but this version was also too old to have these settings.  when i called back, tech support explained that my hardware was not capable of accepting the newest (1.04?) firmware which was necessary for the missing settings.  so they agreed sent me another (refurbished) thermostat (w/ updated firmware) in exchange for my existing one.  the one they sent me in return still didn't have these missing settings (which are mentioned in their manuals, btw.. not sure why these early versions didn't have them available).  after a few months of attempting to contact tech support by email and phone, i finally got a response from someone, and they did agree to send me a new rc-2000 that did have the right (1.04?) firmware.  i adjusted the heat anticipator and heat EEC controls, and they did help somewhat, but the overshoot was still there and still a big problem.
 
2.  i wired up 4 hai 23a00 remote temp sensors to my RC-2000 thermostat.  i installed the temp sensors in various locations throughout the house.  the thermostat averages them together, and i disabled the use of the temp sensor that's built into the RC-2000.  it has worked so well i have ended up changing the heat anticipator and EEC settings back to their default, and it works really well.  i still need to play with the HVAC registers so they're properly balanced and the heating is more uniform, but the overshoot problem is basically gone.
 
i'm not sure whether the remote temp sensors will be as effective in the case of radiant heating, but it can't hurt to try it if the heat anticipator and heat EEC settings don't cut it.  i would suggest getting in touch with the dealer/vendor you got the thermostat from and seeing if they will help you work w/ HAI to get the thermostat swapped out for one w/ the newest firmware.  failing that, i'd say try contacting HAI support directly.  as i found out, you may need to be persistent; they're all great people, but i think they get busy and maybe they aren't as organized as they should be.
 
good luck, and let us know what happens