Port Forwarding problem

pete_c said:

Are you changing the port number from the inside network to the outside network interface?

I'm guessing you are.

How exactly are you doing the port forwarding on the router?

1 - first change the port you are using on the axis camera to something else (like port 80 first).
2 - configure the same port on your router's external interface in.
3 - see if you can get to it.

Then try a different port number. Typically you can leave it and port forward any combo.

Can you see the camera on the same port on the internal network; whatever it is?

If you tether your IPhone to a PC and you can do an extended ping/extended trace route (with port number) from the WAN interface that might also help you.

Click to expand...

Mike P said:

Hi all,

I am having a problem that I just can't figure out. I have a Netgear WRN3500 router, Axis video server , & Axis 216FD camera. I have the Axis devices programmed with ip's and port numbers. I have port forwarded the router, but I just can't get it to work. It worked fine on my old Lynksys router. I also have my Elk forwarded and it works fine??? Anybody else have this router? Is there another setting besides port forwarding that I am missing?
I tried to access the cameras via iPhone and ran a log on the 3500, below is the log.

LAN access from remote] from XXX.XXX.XXX.XXX:46771 to 192.168.1.155:4001 Wednesday, Sep 29,2010 13:09:29

The ip and port are correct. It looks like i'm into the router but not getting to the device, very fustrating :huh:

Any pointers in the right direction would be great

Thanks,

Mike

Click to expand...

stusviews said:

Mike P said:

Hi all,

I am having a problem that I just can't figure out. I have a Netgear WRN3500 router, Axis video server , & Axis 216FD camera. I have the Axis devices programmed with ip's and port numbers. I have port forwarded the router, but I just can't get it to work. It worked fine on my old Lynksys router. I also have my Elk forwarded and it works fine??? Anybody else have this router? Is there another setting besides port forwarding that I am missing?
I tried to access the cameras via iPhone and ran a log on the 3500, below is the log.

LAN access from remote] from XXX.XXX.XXX.XXX:46771 to 192.168.1.155:4001 Wednesday, Sep 29,2010 13:09:29

The ip and port are correct. It looks like i'm into the router but not getting to the device, very fustrating :huh:

Any pointers in the right direction would be great

Thanks,

Mike

Click to expand...

The Netgear WNR3500 requires that you both set up Port Forwarding/Port Triggering and add a Custom Service.

I did not set that up for my Elk, and I access it all the time. All I did was forward the port,the same that I am trying to do for the Axis equipment.

Click to expand...

jaysonc said:

Mike,

I have seen a wide range of issues from various routers. One of the first things that I suggest when port forward settings are not working is to suggest deleting the non-working settings (make sure to save the changes), exit your web browser, then re-setup the port forward settings.

This has worked on a very large number of instances. I am not sure if it says something about consumer routers or helps correct subtle entry errors.

Next I would check the following items:

- Verify that the camera is setup with a static IP Address.
- If using DHCP reservations for the static IP Address, verify that it is working correctly.
- Make sure the port forward entry matches the internal IP Address of the camera.
- Make sure the port forward entry matches the port configured in the camera.
- Change the external port number you are using. ISPs block some port ranges or your router may be using the same port.

Click to expand...